Delivery

We ship all of our products via UPS. Your order will normally arrive within 3-4 working days, regardless of where you are in Europe.

All parcels are fully insured for loss or damage during transit. As standard, parcels are covered up to €300. If you are placing a high value order (more than €300) we may send multiple parcels to you. This will ensure that everything is fully insured.

My parcel hasn’t arrived. What should I do?

Please allow up to 7 working days for your parcel/s to arrive. Some products may take slightly longer, especially if they are custom or personalised. If you have any questions at all regarding your order or delivery times, send our team an email (info@twistedart.eu) and we’ll get back to you asap!

My order has arrived damaged. What do I do now?

It is rare that our parcels are damaged in transit. However, things can sometimes go wrong…and we’ll do what we can to put things right. Please contact our team (info@twistedart.eu) and we’ll get things sorted!